WHO WE ARE

Our website address is: https://otakuvault.co.ke

Thank you for visiting Otaku Vault. We are an online store dedicated to bringing anime collectibles, figurines, and merch closer to fans across Kenya.

Please read this Privacy Policy carefully. By using our website, you agree to the terms outlined in this policy and consent to the collection and use of your information in accordance with our services.

What Personal Data We Collect and Why We Collect It

1. 1. Information We Collect

When you visit or interact with our website, we may collect the following information:

a) Personal Information

  • Full name

  • Phone number

  • Email address

  • Delivery address

b) Payment Information

  • Payments are processed securely via third-party providers (e.g., M-Pesa, card payments).

  • We do not store your card or mobile money PIN details.

c) Device & Usage Data

  • IP address

  • Browser type

  • Pages visited and time spent

  • Device type

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates and confirmations

  • Improve our website and user experience

  • Respond to customer inquiries

  • Send promotional offers (only if you opt in)

3. Sharing Your Information

We do not sell or rent your personal data.

We may share your information with trusted third parties only when necessary, such as:

  • Delivery partners (for shipping your orders)

  • Payment processors (to complete transactions)

  • Website and analytics providers

All third parties are required to keep your information secure.

4. Data Protection (Kenya Compliance)

We take reasonable measures to protect your data in line with the Kenya Data Protection Act, 2019.

Your information is stored securely and only accessed when necessary.

5. Cookies

Our website uses cookies to:

  • Improve browsing experience

  • Remember your preferences

  • Analyse website traffic

You can disable cookies in your browser settings if you prefer.

6. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Opt out of marketing communications

To exercise these rights, contact us at the details below.

7. Data Retention

We retain your information only for as long as necessary to:

  • Fulfil your orders

  • Comply with legal obligations

  • Resolve disputes

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.